Much of my TV watching involves food. The Food Network. BBQ shows. I still enjoy watching the late Anthony Bourdain. (And yes, I've actually competed against teams that later showed up on BBQ Pitmasters.)

One of the competition shows I enjoy is Chopped.

If you've never seen it, the premise is simple: four chefs, a mystery basket of bizarre ingredients, a clock ticking down, and a panel of judges ready to eliminate someone.

If you've never seen it, the premise is simple: four chefs, a mystery basket of bizarre ingredients, a clock ticking down, and a panel of judges ready to eliminate someone.

While I find the cooking part fascinating and educational (I always play along and think about what I would make with the odd mix of basket ingredients. OK, sometimes I have to pause it to give myself more time), what's especially interesting is what happens after someone gets eliminated.

The interviews. The reactions.

Some chefs handle it with grace.

Others? They use words like "humiliated" and "embarrassed." You can see it on their faces. They didn't just lose a cooking competition. They feel personally rejected. Devastated, even.

Sound familiar?

That reaction, taking a "no" and turning it into a verdict on your worth as a human being, is exactly what happens to salespeople every day.

Someone says, "We're all set," and suddenly it's not a business conversation that didn't go your way.

It's proof that you're not good enough. That maybe you chose the wrong career.

But here's the truth.

Nothing like that actually happened.

Just like on Chopped, someone simply made a decision in that moment based on what they needed or preferred.

That's it. Just words.

Yet many salespeople turn those few words into something far bigger.

Here's what I want to show you today.

Rejection, as most people experience it, is entirely self-inflicted.

And once you see why, you can stop it cold.

The thing that makes that possible is something easy you can do on every call. And most salespeople have never even thought about it.

The Big Lesson:
How to Never Be Rejected Again

Let's start with something that might sound radical.

Rejection isn't real.

Think about what actually happens on most calls where someone thinks they were rejected.

Someone said words.

That's it.

No one reached through the phone. No one told you that you're worthless. A few sounds simply left their mouth.

But here's what your brain does with those sounds.

There's a part of your brain called the amygdala (big word for me), whose entire job is scanning for danger. When it hears "no," it fires instantly. And your mind immediately writes a story:

I failed. They don't like me. I'm no good at this.

The words didn't reject you.

Your interpretation did.

Let's look at the tape.

They say: "We're happy with our current vendor." Rookie hears: They don't want me. Pro hears: They have a vendor, which means they have a budget, a process, and a renewal date. Bingo. Now I just need to find out when.

They say: "Send me some information." Rookie hears: They're brushing me off. Pro hears: They're interested enough to want details. Let me find out what information would actually help them decide.

They say: "We don't have budget." Rookie hears: Wasted call. Pro hears: Either the timing is off or they haven't seen enough value yet. Good intel for the future.

Same words. Completely different story. Completely different result.

And here’s the cool thing: YOU control the story. 100%.

So how do you train yourself to hear what the pro hears?

This is where it gets practical.

Before you dial, get clear on two things.

Primary Objective Your ideal outcome. The meeting, the next step, the commitment.

Secondary Objectives The wins available even if the primary doesn't happen.

Things like:

  • Who the real decision-maker is

  • What vendor they're currently using

  • When the current contract expires

  • What would have to change for them to consider something different

  • Even something as minor as anything you just attempt (which again, YOU control.)

Here's why this matters.

When you make a call with only one way to win, every "no" feels like a loss.

And, spoiler alert here, you’re not going to achieve that one way, most of the time.

But when you have secondary objectives, almost every call produces something.

Intel. Timing. A name. A crack in the door.

And something is never rejection.

One rep I worked with didn't get the appointment she wanted. But she learned the prospect's contract expired in November. She called back in September and booked the meeting.

Was the first call a rejection?

Not even close.

It was the first step in closing the deal.

Here's the mindset shift that makes all of this stick:

Pros don't get rejected. They get information.

Write this down and put it somewhere you'll see before every call:

"I don't get rejected. I get information, timing, connections, or practice. And that's always progress."

"I don't get rejected. I get information, timing, connections, or practice. And that's always progress."

You, after every call.

When that becomes how you think:

  • Call reluctance fades

  • Your call volume goes up

  • And rejection stops being a word that applies to you

Because it never really did.

Now, here's where this gets even better.

Everything you just learned about Secondary Objectives, the pro vs. rookie reframe, and eliminating rejection from your vocabulary is one piece of a bigger picture.

Because even when you go into a call rejection-proof, you still need to open the conversation in a way that makes the prospect want to keep talking.

That is exactly what The First 20 Seconds Formula shows you.

For just $37, you will learn my proven 4-part Smart Calling opening framework. What to say, in what order, and why it works so you stop getting cut off before you even get started.

And one of the bonuses included is especially relevant to what you read today.

Never Be Rejected Again: 150 Secondary Objectives with 901 Questions You Can Use.

It is the complete playbook that shows you how to turn almost any call into progress, even when the prospect says no to your primary objective.

That bonus alone normally sells for $79, and it is included free with the training.

No fake urgency. No countdown timers.

Just a $37 decision that could completely change how you feel about picking up the phone, starting with your very next call.

And if it does not deliver for you, you are covered by a 365-day money-back guarantee.

No hoops. No questions asked.

(Oh, and if you like shortcuts, there is an AI prompt creator, that I trained in this system, that will help you actually write your openings and voice mails, and your first questions to get them talking. It’s an add-on on the checkout page.)

If you got value today, would you please share this issue on your socials? It’s easy… just click one of the cool icons at the top and it’ll handle the heavy lifting.

Go make it your best week ever!

BooksSmart Calling, How to Sell More in Less Time, and more
Smart Calling Coaching App — Daily coaching and practice tools in your pocket
The First 20 Seconds Masterclass- Exactly what to say on your prospecting openings and voice mails to create interest, not resistance.
Comprehensive Courses — Smart Calling College & The Ultimate Sales Professional
The Art of Sales Podcast — Tactical episodes you can apply immediately
Personal Coaching — The only direct access to and coaching by Art

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